SupportACS Provide unlimited e-mail support &telephone support for critical
issues. All support tickets will be responded within 24hrs. If you do
not hear, escalation would be to send an e-mail zfattah@acs-egypt.com
This service is included by default for the following products & services - All ACS customers under warranty periods
- ACS cloud & hosting services
- ACS software (Not end of service)
Also ACS can provide three levels of maintenance contract | Level | Description | | 1 Basic | In this level is By call visit, The customer will be charged for diagnostics, troubleshooting, spare parts, man day, and fixing bugs | | 2 Limited Contract | In this level the contract is covering limited number of support Calls. Customers will be charged for extra support calls & spare parts (if not covered) | | 2 unlimited Contract | This level is premium support level with unlimited support calls & ACS commit to solve the problem with 24 hours. Customers will only be charged to calls outside the scope of the contract |
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